Shipping & Delivery

Where do we deliver?

Toysrus.com.my delivers only within Malaysia.

Delivery service is available for local addresses in Malaysia only.

Our Couriers

Toys”R”Us Malaysia uses a combination of couriers to ensure your delivery is fast and affordable.

Shipping Fees

Shipping Fee is calculated based on the order amount (Nett). 

We offer a flat rate of RM6 for all orders. For every selected bulky items, there will be an additional charge of RM40

E-Gift Cards are delivered Free.

• E-Gift Card will be delivered to the email you provided, please contact us if you did not receive the gift card
• A scheduled delivery date of E-Gift Card up to a year from the date of purchase can be selected. The email which contains the E-Gift Card details will be sent to the designated receiver only at the scheduled delivery date
• If your cart contains both E-Gift Card and other physical products, shipping costs will still be applied to physical products only.

Shipping fees are shown in your cart once you have logged into your toysrus.com.my account. If you have previously registered with toysrus.com.my you can log in at anytime. First time shoppers will need to create an account with toysrus.com.my first and provide your delivery address.

Estimated Delivery Times

Orders are typically dispatched within 5-7 working days of the order being placed. We will always do our best to deliver within the estimated timeframes but please note that Estimated Delivery Times are estimates only and are not guaranteed. Do expect longer than usual delivery time during festive season (e.g Chinese New Year, Hari Raya, Deepavali) and Christmas season

PO Boxes, Parcel Lockers & Post Offices

Toys”R”Us Malaysia is unable to deliver PO Boxes, Parcel Lockers or Post Offices.

Receiving Your Order

All orders must be signed. Please ensure there is someone available at the delivery address to sign for the delivery.

What if no one is available to sign for the delivery?

If you are not home to accept delivery our couriers will leave a calling card. If you receive a calling card you will need to call the relevant number and arrange another time for delivery. You will not be charged for the second delivery but additional charges may apply for subsequent delivery attempts.

Lost/Stolen Parcels

Toys"R"Us is not liable for any lost or stolen parcels after 21 days from the date of parcel being delivered. For disputes, kindly contact Citylink at +603-5033 3800 or email customerservice@citylinkexpress.com.my

Tracking Your Order

You will receive an email with a tracking ID once your parcel have been collected by Citylink. You may check on your delivery status here: https://www.citylinkexpress.com/track-your-shipment/

Should you face any delivery issues (No status movements, redelivery, missing parcels etc.) and need a quick resolution, you may contact Citylink Customer Service hotline directly at : 

+603-5033 3800 or email customerservice@citylinkexpress.com.my

Click and Collect

Click & Collect is a whole new shopping experience defined by you! Providing you with a more convenient way to purchase online and collect at a Toys"R"Us store of your choice! 

1. Shop your favorite toys!

2. Choose your preferred store

3. Get notified via Email when your order is ready for collection

4. Collect in stores

*Please expect collection may take up to 2-3 days for stores to confirm depending on peak hours. You will receive an email notification when your order is ready for collection. Kindly produce your email upon collection for verification